Check In & Check Out Times

Earliest check in is 3.00pm. Latest check in is 11.00pm. We kindly ask that you check out by 10.00am.

Children

1 Child allowed – sofa bed.

General Cancellation Policy:

Up to 48 hours before check in, guests can cancel for free within 24 hours of making their booking. All last minute bookings made within 48 hours of check-in are non-refundable.

Flexible Rate Cancellation Policy:

Guests can cancel free of charge up to 1 week before arrival. Cancellations within 1 week of the check-in date will be charged 25% of the total booking. Cancellations within 2 days of check-in will be charged 50% of the total booking. No-shows will be charged 100% of the total booking.

Non-Refundable Rate Cancellation Policy:

Cancellations within 2 weeks of the check-in date will be charged 50% of the total booking. Cancellations within 1 week of the check-in date will be charged 100% of the total booking. No-shows will be charged 100% of the total booking. There is a cancellation fee of 10% of the total booking or of up to £150, whichever is less, for all cancellations between 2 weeks and one calendar month of the check-in date. All cancellations in advance of one calendar month of the check-in date will be processed free of charge.

Smoking

Unbox at Poplar Tree is strictly non-smoking and no candles. Sorry, smoking is not permitted in any of our lodges. This also precludes the use of e-cigarettes and vapes. Should it be found that someone has been smoking within the property, charges will be made for a ‘deep clean’.

Availability and Occupancy:

If availability is not showing on your desired dates or a check-in is specified as not available on a certain day, please either call or send an email to us directly and we will be able to look if we can accommodate your request. For bookings over 3 people or to enquire about booking multiple lodges, please contact us directly.

Quiet Times:

The site operates a quiet-time policy between the hours of 10pm and 8am, where we ask guests to keep outside noise to an absolute minimum in order to protect the peace of the location, the wildlife and to be respectful of our neighbours and other guests. No amplified music is permitted outside during these hours. Please be respectful of residents in the village and visitors on the property alike during your stay.

Events:

Parties and large gatherings are prohibited on site. If you would like to receive visitors during your stay, please let us know in advance so we are aware you are expecting guests. You are responsible for all external guests during your stay and that they follow the guest policies outlined here.

BBQs and Fires:

BBQs and open fires in the open field are prohibited. Disposable BBQs are not permitted inside or outside any of the lodges or on any part of the premises.